FREQUENTLY ASKED QUESTIONS

1. How do I participate in the effort to help distressed farmers? We run campaigns and sell the produce of farmers that ask us for help. You may check our FB Group for their stories and a link to buy their produce. We also accept donations through the following Channels:
   • • VIA BANK TRANSFER
       Bank Name: AUB – Maginhawa
       Account: Rural Rising Philippines Inc
       Account Number: 545110001285
     • VIA GCASH
       0917 501 7787 – Armando II E.
2. Where do you deliver? We deliver within Metro Manila and adjacent towns and cities, or where door-to-door services (Lalamove, Grab, etc.) are available.
3. Do you do COD? Unfortunately, no since we need to pay the farmers for their produce immediately. All orders are processed by placing the order on our website.
4. Do you accept Walk-Ins? Retail items are availble at Ruri South (Alabang) and Ruri Central (Mandaluyong).
5. What produce do you have? The produce varies depending on which distressed farmer we are helping on any given day. Please join the FB Group to keep abreast of the Rescue efforts.
6. Where’s my order? It hasn’t been delivered yet! Most often than not, we are handling large volumes of orders at the same time. Delays in the delivery may be experienced but rest assured that we will endeavor to dispatch your orders as soon as possible.
7. How will I know if my order is ready for pick up? We will announce on our Viber Channel and FB group when it’s ready for pickup.
8. I accidentally chose Personal Pick Up instead of delivery. Can I have it delivered to my address? You can always send a rider (Lalamove, Grab, etc) to pick up your orders. In cases that you can’t attend to book a rider, you may send us a message via FB Page or an SMS to 0968 880 7787 / 0917 718 7787 and ask for delivery.
9. Dispatch Expectations: We rescue produce from different provinces and at different dates, thus the dispatch dates and times vary. Please expect to do or book multiple pickups if you decide to support multiple rescue efforts.
10. Spoilage Policy: You must claim your produce within 48 hours of the dispatch date as indicated above or as announced in the Viber Channel. Fresh produce spoils quickly and in context of these Rescue Buys, it will be a tragedy to save produce from one place only to have it spoil in our hands. We shall donate all unclaimed produce it in your name to hungry communities and to animal rescue centers. Please understand that we shall neither entertain requests to replace your produce at a later date nor substitute it for another produce. For failure to claim your produce, your payment is essentially forfeited.
11. Privacy Policy: When you sign up to avail of this offer, you give us certain information voluntarily. This includes your name, email address, phone number, etc. If you buy something from Rural Rising Ph, we collect payment information, contact information and details of what you bought. If you link your Facebook account, we also get information from those accounts (such as your friends and contacts). The information we get from those services depends on your settings and their privacy policies, so please check what those are. We only collect the information you choose to give us, and we process it with your consent, to fulfill the purpose of your interaction with us. We don’t sell it to other parties.
12. Allergy Disclaimer: The produce will be delivered to you in the condition we receive them from our farmers. Occasionally we change the packaging, but that’s all we do. Members concerned about food allergies need to be aware of the risks. Handling raw produce could trigger certain types of allergies, thus extreme caution is advised. Rural Rising will not assume any liability for adverse reactions to raw produce handled or produce consumed.